Frequently Asked Questions
Everything you need to know before placing your order
Ordering & Customisation
How far in advance do I need to order?
All orders require a minimum of 3 days advance notice. For corporate or bulk orders, we ask for at least 2 weeks ahead to ensure everything is prepared properly.
Can I customise my cake?
Yes. You can add a message, chocolate letterings, and a cake topper as add-ons at checkout. For larger special requests — like an extra-large cake up to 8KG for an event — reach out to us via WhatsApp to discuss.
What sizes are available?
Our cakes come in a range of sizes listed on the product page. For events and special celebrations, we can make cakes up to 8KG. Contact us via WhatsApp for custom size enquiries.
Do you do bulk or corporate orders?
Yes, we handle bulk orders for events and corporate occasions. A minimum of 2 weeks advance notice is required. We do not offer custom branding at this time. Reach out via WhatsApp to discuss your requirements.
Dietary & Ingredients
Are your products halal-certified?
Our products are made with no pork and no lard. We are not halal-certified, but we take care with our ingredients.
Do you offer gluten-free or dairy-free options?
Our current range is not gluten-free and not dairy-free. We use premium dark chocolate and butter in our recipes, which are core to the flavour we've spent years perfecting.
What chocolate do you use?
We use premium dark chocolate from Barry Callebaut and Van Houten — two of the most respected names in professional chocolate. This is what gives our fudge its depth and richness. Our brownies use 73% dark chocolate.
Delivery & Self-Collection
Do you deliver islandwide?
Yes, we deliver across all of mainland Singapore for a flat fee of $20. We currently do not deliver to Sentosa Island or Tuas Island.
Is there a minimum order for delivery?
No minimum order is required for delivery.
How does self-collection work?
Self-collection is free. We're based in Upper Thomson. Once your order is confirmed and payment received, we'll share our full address via WhatsApp.
What are the available delivery time slots?
10 AM – 2 PM, 2 PM – 6 PM, and 6 PM – 9 PM. You'll select your preferred slot when placing your order.
Payment, Cancellations & Refunds
How do I pay?
Payment is via PayNow. Once you submit your order, you'll receive a WhatsApp message with payment details. Your order is only confirmed upon successful payment.
Can I cancel my order?
Cancellations are accepted if you notify us at least 3 days before your scheduled date via WhatsApp. We'll do our best to accommodate you.
Do you offer refunds?
We do not offer refunds once an order is confirmed and fulfilled. If there's a genuine issue with your order, please reach out to us via WhatsApp and we'll do our best to make it right.
Storage & Shelf Life
How should I store and serve the Signature Chocolate Cake?
Signature Chocolate Cake keeps for up to 7 days in the refrigerator and is best served chilled. Store unfinished cake in an airtight container. For other cakes and cupcakes, follow the care instructions on their product page.
What about brownies and financiers?
Brownies and financiers keep for up to 3 days at room temperature. For longer storage, keep them in the refrigerator for up to 7 days and heat them in a toaster before serving.
How long do the cookies last?
Our cookies have a shelf life of up to one month when kept in an airtight container at room temperature. They make great gifts for exactly this reason.